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Provider Enrollment Contact Center

Contact our Enrollment Customer Service Representatives at 855-609-9960

TTY: 855-549-9874

Hours of Availability

  • The Contact Center is staffed to respond to inquiries for each of these areas during ordinary hours of operation from 6 a.m. to 5 p.m. PT
  • General IVR inquiries available 24/7

Provider Authentication

Before we can discuss the provider's information we'll need to verify these items.

  • NPI - National Provider Identifier
  • PTAN - Provider Transaction Access Number
  • SSN/EIN - Social Security Number or Employer Identification Number

Customer Service Representative (CSR)

Noridian offers Customer Service options that we can assist with and for certain items other options or resources are available. The below is not all inclusive.

CSRs can assist with three (3) inquiries per call.

CSRs may assist callers with the following

  • Find appropriate form(s) and providing assistance on how to fill them out correctly
    • Prior to calling for application assistance, please watch our step-by-step Enrollment on Demand Tutorials
  • Complete status checks
  • Assist with Revalidation inquiries
  • Verify account activities such as PTAN status, Effective Date and/or Holds.
  • Assist with general enrollment inquiries

CSRs cannot help with PECOS password resets.

Tips

  • Call from a quiet environment
  • Be prepared with NPI Tax ID/SSN, and Medicare ID before calling
  • Be prepared with PECOS login/password if calling with PECOS inquiries
  • Speak clearly and naturally into telephone
  • State full Medicare number including alpha character(s)

External Contacts

Contact Details
National Plan and Provider Enumeration System (NPPES)
  • Apply online for NPI
  • View/Update NPI data

Phone: 800-465-3203
TTY: 800-692-2326
Email: customerservice@npienumerator.com
Website:
https://nppes.cms.hhs.gov/NPPES/StaticForward.do?forward=static.npistart This link takes you to an external website.
Mail:
NPI Enumerator
PO Box 6059
Fargo ND 58108-6059

Provider Enrollment, Chain, and Ownership System (PECOS)
  • Request NPI application
  • Submit initial application
  • View/change enrollment information
  • Track enrollment application through web submission process
  • Add /change a reassignment of benefits
  • Submit changes to existing information
  • Reactivate an existing record
  • Withdraw from Medicare Program
  • Submit Change of Ownership
Access PECOS: https://pecos.cms.hhs.gov/pecos/login.do This link takes you to an external website.
Enroll Online: Learn more about PECOS
Internet-based PECOS - External User Services (EUS) Help Desk
  • Issues with User ID/Password and unable to log in

Phone: 866-484-8049
TTY: 866-523-4759
Email: EUSSupport@cgi.com
Live Chat: EUS Live Chat This link takes you to an external website.
Website: https://eus.custhelp.com/app/home This link takes you to an external website.

Pay.gov
  • Customer Support

Phone: 800-624-1373 (toll free, Option #2)
Email: pay.gov.clev@clev.frb.org
Hours: 7 a.m. – 7 p.m. Monday - Friday ET

 

Last Updated Aug 31, 2017