Provider Contact Center (PCC) - JF Part A
Provider Contact Center (PCC)
We're here to help! Our team is committed to providing exceptional customer service—whether you need quick answers or personalized support.
Before calling, please try these self-service tools for the fastest results:
- Eligibility & Claim Status - Start with the Noridian Medicare Portal (NMP)
- Enrollment Status
- Portal Password Reset
CMS requires the use of self-service tools when available. Our Customer Service Representatives may direct you back to these options when appropriate.
Most contact center services require authentication. Please have the following information ready:
- National Provider Identifier (NPI)
- Provider Transaction Access Number (PTAN)
- Taxpayer Identification Number (TIN)
If the IVR has trouble recognizing your information, here's how to reach a live agent:
- After selecting from the main menu, enter your NPI.
- If the system doesn't accept it, say "operator" or "agent," or press 0 during live‑support hours to reach a representative.
- Then say "Part A" or "Part B" to connect with the right team.
Customer Service Representatives can assist with three inquiries per call for each NPI/PTAN.
Beneficiaries should contact 1‑800‑MEDICARE (1‑800‑633‑4227).
How Can We Help You Today?
Provider Enrollment
877-908-8431, Option 3
Live support: Monday - Friday, 8 a.m. - 6 p.m. CT
TTY: 711 (Monday - Friday, 8 a.m. - 6 p.m. CT)
Self‑service: Enrollment Application Status Search
More information: Provider Enrollment Contact Center
EDI Support Services (Electronic Billing)
877-908-8431, Option 2
Live support: Monday - Friday, 8 a.m. - 6 p.m. CT
Email: support@edissweb.com
Website: EDISS Connect
Learn more: EDISS Contact Information
Noridian Medicare Portal (NMP) - User Security Team
Locked Out of the Portal?
Here are the most common reasons you may be unable to log in—and what to do next:
- Too many incorrect password attempts - Select Forgot/Unlock Password on the NMP Login page to reset your password.
- Account disabled after 30 days of inactivity
- Contact your Provider Administrator to re-enable your account.
- If you don't know who your Administrator is, the User Security Team can help identify them.
- If you are the Administrator, the team will assist you directly.
- Account deleted after 90 days of inactivity - You will need to create a new account.
User Security staff can assist with:
- User account access
- Registration support
- Multi‑Factor Authentication (MFA)
877-908-8431, Option 5
Live support: 8 a.m. - 4:30 p.m. CT
Website: Noridian Medicare Portal
Learn more: NMP Contact Us
Noridian Medicare Portal (NMP) - Functionality Questions
877-908-8431, Option 1
Live support: Monday - Friday, 8 a.m. - 6 p.m. CT
Website: Noridian Medicare Portal
Self‑service: The Portal Guide helps with inquiries, registration, account management, and Provider Administrator tasks.
Learn more: NMP Contact Us
Note: Eligibility information in NMP reflects the most current data available but may change daily based on updates from Medicare, SSA, HMOs, and other healthcare organizations. As a result, our agents no longer issue Inquiry IDs to validate NMP or IVR information.
General Inquiries via the Automated IVR System
877-908-8431
24-hour IVR access includes:
- General Inquiries: Claim Status, Financials, Recoupment, Patient Status, Remark Codes
Verbal Response: "General" | Touch Tone Response: 1 - EDI: Questions about electronic billing
Verbal Response: "EDI" | Touch Tone Response: 2 - Enrollment: Questions about Provider Enrollment
Verbal Response: "Enrollment" | Touch Tone Response: 3 - Reopenings: Part B claims/providers can correct clerical errors or omissions on a claim | Be sure to have the claim Internal Control Number (ICN) ready
Verbal Response: "Reopenings" | Touch Tone Response: 4 - User Security: Questions about portal registration and account access
Verbal Response: "User Security" | Touch Tone Response: 5
Claim‑specific inquiries:
- Monday - Friday: 6 a.m. - 8 p.m. CT
- Saturday: 7 a.m. - 4 p.m. CT
Learn more: IVR Guide
Still Need Help?
We're here for you—talk to a real person!
877-908-8431, Option 1
To skip automated messaging:
- Say "Main Menu" or press #.
- Say "operator", "agent", or press 0 anytime during live‑support hours.
Live Customer Service: Monday - Friday, 8 a.m. - 6 p.m. CT
TTY: 711 (Monday - Friday, 8 a.m. - 6 p.m. CT)
