You Spoke We Listened - JE Part A
You Spoke. We Listened.
At Noridian, we're committed to making it easier for providers and suppliers to do business with Medicare, and your feedback helps us understand what's working, where challenges exist, and how we can improve together. Feedback from the provider and supplier community also helps CMS evaluate our performance as a Medicare Administrative Contractor (MAC). When you share your experience, you're helping us identify opportunities, prioritize improvements, and better serve the providers and suppliers who rely on our services.
Your Feedback Matters
Many of the enhancements below started with feedback from people like you.
| Change Description | Date of Change | Location | LOB |
|---|---|---|---|
| As the next step in our ongoing NMP account management improvements, we've enhanced password usability to make account setup and password management easier. Users will now see a password visibility icon and Generate Password button wherever passwords are entered and can copy and paste into the Confirm Password field. These updates simplify password creation, review, and confirmation, reducing friction while helping users meet password requirements more efficiently. | 08/07/2026 | NMP Login | JEA JEB JFA JFB JADME JDDME |
| Providers will now have the ability to access a Glossary of abbreviations while completing the Ambulance NEE modules. | 06/17/2026 | Provider Outreach and Education (POE) | JEA JEB JFA JFB |
| Password reset and account unlock are now streamlined. Security questions have been removed and replaced with a secure email link. | 06/19/2026 | Portal | JEA JEB JFA JFB JADME JDDME |
| POE webinar attendees have the option to enable closed captioning and customize caption text size and color to improve accessibility and enhance their learning experience. | 06/01/2026 | Provider Outreach and Education (POE) | JEA JEB JFA JFB JADME JDDME |
| We've refreshed our account activity warning emails to make them clearer and easier to act on. The 20‑day notice has been removed, and instead users will receive two friendly reminders—on days 25 and 29—before an account is disabled on day 30 if there's no portal login. This approach provides clearer, more supportive guidance for users. | 03/13/2026 | JEA JEB JFA JFB JADME JDDME | |
| To make the Medicare Physician Fee Schedules (MPFS) easier to navigate, each year now has its own page, and file links have been moved from tables to streamlined bullet points for easier viewing. | 02/24/2026 | Fee Schedules > Medicare Physician Fee Schedules (MPFS) | JEB |
| To make the Medicare Physician Fee Schedules (MPFS) easier to navigate, each year now has its own page, and file links have been moved from tables to streamlined bullet points for easier viewing. | 02/24/2026 | Fee Schedules > Medicare Physician Fee Schedules (MPFS) | JFB |
| The portal now remembers your date ranges for Eligibility requests all day long, removing the burden of repetitive data entry. | 01/02/2026 | Portal | JEA JEB JFA JFB JADME JDDME |
| Registering for the Noridian Medicare Portal can be challenging for some users. We created a one-pager of everything you need to know before registering. You can access it from a link on the portal login page or visit the Portal Guide and select Registration. | 11/14/2025 | Portal Guide > Registration | JEA JEB JFA JFB JADME JDDME |
| We know passwords can be difficult to enter accurately, so we've added an option to view your NMP password. Just select the eye icon next to the password field to ensure you've got it right. | 10/23/2025 | NMP Login | JEA JEB JFA JFB JADME JDDME |
| We've updated the emails you receive during and after the EDI Registration process to help you breeze through the process. | 10/23/2025 | EDISS Connect | JEA JEB JFA JFB |
|
Through our direct provider input (POEAG), we received feedback regarding the accessibility and navigation of our current homepage. Reflecting our commitment to listening to providers, we're excited to announce that Noridian's Medicare Webpage has received a major upgrade! Our main goal in this change is to increase accessibility and support adaptive technology such as screen readers. We are hopeful that this new homepage will make information more accessible for providers so that they can feel more connected and receive more efficient support. What Changed?
|
10/03/2025 | Homepage | JEA JEB JFA JFB JADME JDDME |
| A Written Correspondence informational page was created within Contact Us to improve response accuracy and completeness. | 07/08/2025 | Written Correspondence | JEA |
| A Written Correspondence informational page was created within Contact Us to improve response accuracy and completeness. | 07/08/2025 | Written Correspondence | JEB |
| A Written Correspondence informational page was created within Contact Us to improve response accuracy and completeness. | 07/08/2025 | Written Correspondence | JFA |
| A Written Correspondence informational page was created within Contact Us to improve response accuracy and completeness. | 07/08/2025 | Written Correspondence | JFB |
| In response to feedback from recent surveys, we will now include the .Auditor files when sending our adjustment reports, eliminating the need for a separate request. | 07/10/2025 | Audit and Reimbursement | JEA JFA |
| Provider Outreach and Education hosted a Spring Symposium 4/10/25-4/11/25. The agenda was gleaned from the most frequently requested topics from the provider and supplier community. | 04/10/2025 - 04/11/2025 | Education and Outreach | JEB |
| Provider Outreach and Education hosted a Spring Symposium 4/10/25-4/11/25. The agenda was gleaned from the most frequently requested topics from the provider and supplier community. | 04/10/2025 - 04/11/2025 | Education and Outreach | JFB |
We heard that the Medicare website can be difficult to navigate. To assist users with reaching live agents, we've updated the main Contact Us page.
|
03/28/2025 | Contact Us | JEA JFA JEB JFB JADME JDDME |
| Blockbuster encore webinars on Telehealth were hosted based on strong provider demand, including an "after hours" presentation for western time zones. All previous webinar attendees who suggested that topic were personally invited via email. | 03/27/2025 and 04/02/2025 | Education and Outreach > Webinar On Demand Recordings (expires 10/2/25) | JEB |
| Blockbuster encore webinars on Telehealth were hosted based on strong provider demand, including an "after hours" presentation for western time zones. All previous webinar attendees who suggested that topic were personally invited via email. | 03/27/2025 and 04/02/2025 | Education and Outreach > Webinar On Demand Recordings (expires 10/2/25) | JFB |
| To remove some confusion regarding Prior Authorization requirements, Part A information was removed from the Part B side of the website. There is a pathway described for providers to navigate to Outpatient Department (OPD) PAR information on the Part A side if needed. | 03/12/2025 | Medical Review > Prior Authorization | JEB |
| To remove some confusion regarding Prior Authorization requirements, Part A information was removed from the Part B side of the website. There is a pathway described for providers to navigate to Outpatient Department (OPD) PAR information on the Part A side if needed. | 03/12/2025 | Medical Review > Prior Authorization | JFB |
| Tutorials were added to the Help page of EDISS Connect. They include step by step videos on each process, to help the user better understand what information is needed when completing the new provider registration. | 01/25/2025 | EDISS Connect Help | JEA JFA JEB JFB JADME JDDME |
| In response to survey feedback, we've enhanced our audit and reimbursement resources by introducing a new page and form dedicated to the Inpatient Rehabilitation Facility (IRF) 60% rule in the Audit section of our Audit and Reimbursement page. | 01/15/2025 | Audit and Reimbursement | JEA JFA |
Share Your Feedback
You may be invited to complete a survey after contacting the Provider Contact Center, attending an educational event, or using Noridian online services, including the Noridian Medicare Portal (NMP).
If you receive a survey invitation, we encourage you to participate. Whether you'd like to recognize a positive experience or bring a concern to our attention, your feedback helps us learn, improve, and continue building a better experience together. We review every single survey response.
Thank You
Thank you for partnering with us. We appreciate every provider and supplier who takes the time to share feedback and help shape improvements that benefit the Medicare community.
