Article Detail - JF Part B
Portal, IVR and Customer Service Limited Availability on May 22, 2023 - Update
Due to CMS migrating to a new data center, there are upcoming "Dark" days for the Part A Claims Processing Systems. The Part A Claims Processing System will be unavailable on May 22. Please note the updated date. During these days, the following inquiries will not be available:
Noridian Medicare Portal (NMP):
- Claim Status
- Self Service Reopenings/Recoupment Requests
- Redetermination/Reconsideration Submissions
- Same or Similar
- Financials including Overpayments
- Claim Specific Remittance Advices
Interactive Voice Response (IVR):
- Redeterminations
- Same or Similar
- Prior Authorization Request (PAR)
- Claim Status / Details
Customer Service Representatives will not be able to assist providers with:
- Eligibility Inquiries
- All Claim Related Inquiries
- Phone Reopenings
- Appeal and Written Reopening Status
Last Updated Wed, 10 May 2023 16:59:36 +0000