Noridian offers webinars that you can join online with audio. Webinars are an easy way to learn about Medicare topics and ask questions during the session.

Registration

Every participant must register independently and join from their computer. The event confirmation link only permits one attendee. Do not call the Provider Contact Center to register. Registration must be completed online via the Schedule of Events.

How to Register

• Select an event from the Schedule of Events page.
• Enter the requested information, then select Submit.
• After you submit your registration, you will see a Registration Confirmed page.

Note: Registration is available until the scheduled webinar date, but it may close early if the event reaches capacity. If registration is closed, check back for the Webinar on Demand.

Confirmation Email

Upon registration completion, a separate email from customercare@gotowebinar.com containing the event title, date, time, and Join Webinar link (required to attend the webinar) will be sent to your registered email address. Add customercare@gotowebinar.com to your safe senders list to help ensure you receive the confirmation email. If you do not receive the confirmation email within 24 hours, check your spam/junk folder.

Attend a Webinar

To help your webinar go smoothly, register early and get your computer or device ready ahead of time using the steps below.

• Keep the confirmation email handy. After you register, you will receive an email with details to join (it may take a few minutes). Check your spam/junk folder if needed.
• Add the webinar to your calendar. Use the link in your confirmation email and double-check the time zone.
• Check system requirements. Review the minimum requirements below and update your browser or app if needed.

System Requirements
Make sure your system meets the minimum requirements.

Join the Webinar

From the confirmation email or the completed registration page, select Join Webinar.

Choose How You Want to Join

• Join in this browser (Recommended): Opens the session in a web browser. Use one of the latest 3 versions of Chrome or Edge.
• Download the app: Downloads and opens the desktop app via the GoTo Opener. In the popup, make sure you select Open GoToOpener.app.
• Mobile: If you’re joining on a mobile device and the app is already installed, it should open automatically (make sure you’re on the latest version). Otherwise, you’ll be taken to the Apple or Google Play Store to download the app. Once open, select Join a session, enter the webinar ID, and select Join.

After Joining

You’ll enter on mute and can’t unmute yourself. To hear audio, expand the Audio menu, or select In-session settings > Audio once the broadcast begins to choose your preferred option.

Messages You May See When Joining

• “Welcome to the webinar, the presentation will start soon.” You have successfully joined, but the organizer has not begun the broadcast yet. If a screen is being shared, you will see that instead of this message, but you will not hear audio yet. You will gain access once the broadcast officially starts.
• “Waiting to view organizer’s screen” The broadcast has begun, but no screens are being shared. You should hear audio.
• “The webinar has ended” You’re trying to sign up for an event that has already occurred.
• “Webinar is no longer available” The session has been canceled (you should receive a cancellation email).

If you have trouble joining a session from the browser, try switching to a different supported browser or using an incognito/private window. If it’s still not working, it may be an issue with insufficient internet speed, try joining from the desktop or mobile app.

Participate in the Webinar

Learn what tools are available and how to use them to engage fully in the event.

Desktop and Browser Apps

• Use the Question pane to type your question/comment and send it to the staff.
• Chat: You may expect to see a regular chat window; however, this feature is only available if the staff initiates a chat with you first. The Chat option will then appear at the top left of your screen, where you can send a reply.
• View any shared materials such as handouts or slide decks.
• Use Settings to change your audio mode or device.
• Raise your hand or use a reaction.
• If enabled, select the Mic icon to mute/unmute yourself. Make sure you have granted access on your computer if prompted.
• Use live captions.
• Answer polls (these will pop up in the center when launched by the organizer).
• To switch to full-screen mode, report issues, or get help, select the three dots at the top left (browser or GoTo desktop app only).

Mobile App

• Use the Question icon to type your question/comment and send it to the staff.
• If enabled, select the Mic icon to mute/unmute yourself.
• Raise your hand or use a reaction.
• View any shared materials such as handouts or slide decks.
• Use Settings to change your audio mode or device.
• Use live captions.
• Answer polls (these will pop up in the center when launched by the organizer).