Common Reasons for Message

• Patient name is missing or does not match the name on their Medicare Card.

Next Step

• Verify that the following information is exactly as indicated on their Medicare card.
  • Medicare Beneficiary Identifier (MBI) number
  • First and last name (in proper order)
  • If patient has two last names or hyphenated last name, submit name with a space or hyphen

Claim Submission Tips

• Obtain patient's full name and Medicare Beneficiary Identifier (MBI) number directly from their most current Medicare card
  • Keep a copy on file
• If patient sees a problem or has an error on his/her Medicare card, they must contact Social Security Administration (SSA) at 800-772-1213 to make necessary correction(s)