You Spoke. We Listened.

Noridian is devoted to providing solutions that put people first. We want to hear from you about your experiences with us. We sincerely appreciate your feedback, and we are committed to using it to improve our service to you.

This is a list of improvements we have made to our services thanks to your feedback in Medicare Customer Experience surveys.

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Date of Change Change Description Survey Name LOB
10/20/2022 Access to view the Webinar on Demand Recordings has been expanded from two months to now be available for six months following the live event date. Provider Outreach and Education (POE) JEA JFA JEB JFB
10/07/2022 To assist users with logging into the Noridian Medicare Portal (NMP) while viewing the NMP Portal Guide, a Login Reminder was added to the left column of every page. Website & Portal JEA JFA JEB JFB JADME JDDME
08/24/2022 To assist users in finding fees for states not listed on our website, a widget was added to the DMEPOS and PEN fee schedule pages guiding users to the fee schedule webpages of the other DME MACs. Website JADME JDDME
07/01/2022 We are adding a section to the Claim Denial Rebill, Reopen, or Redetermination webinar with information on the circumstances when each of these should be performed. Provider Outreach and Education (POE) JADME JDDME
07/01/2022 POE researched GoToWebinar and found closed captioning is not currently available. Thank you for asking if this is possible. Provider Outreach and Education (POE) JADME JDDME
07/01/2022 We are working as a team to ensure as many of our webinars as possible have a 30-minute gap in between so suppliers don’t have to choose which to attend. Provider Outreach and Education (POE) JADME JDDME
07/01/2022 Webinar presentations will be sent via email the night before the event to allow more time for supplier review, as the feedback we received was that suppliers are not able to follow the content quickly enough. If suppliers consider reviewing the presentation before the webinar, it may reduce their questions, increase their understanding and ability to capture concepts, and save them time in the end. Provider Outreach and Education (POE) JADME JDDME
07/01/2022 The Multi-Factor Authentication (MFA) passcode on the Noridian Medicare Portal (NMP) was enhanced to be valid for an 8-hour time period instead of just a one-time use. Portal JEA JFA JEB JFB JADME JDDME
06/01/2022 POE received internal training on answering written questions more specifically and providing the answer source when possible. Provider Outreach and Education (POE) JADME JDDME
05/01/2022 POE implemented an internal verbal read through of our webinars to make sure what we are saying is represented on the slide – to increase understanding of content. Provider Outreach and Education (POE) JADME JDDME
05/01/2022 We are incorporating additional verbal question opportunities during our presentations where possible. This provides the opportunity to ask questions on content that was just presented and to be more interactive. Provider Outreach and Education (POE) JADME JDDME
04/01/2022 We are waiting to end webinars until 1-2 min after the final written question has been answered so attendees have time to record it. Provider Outreach and Education (POE) JADME JDDME
03/01/2022 POE added links to our Acronym/Glossary website pages to our webinar agendas. These serve as a resource to commonly used acronyms. Provider Outreach and Education (POE) JADME JDDME
03/01/2022 Additional repair and replacement information was added to our policy specific webinars. Provider Outreach and Education (POE) JADME JDDME
03/01/2022 POE is monitoring how often we visit our website during webinars. We want this to be helpful, not confusing. Provider Outreach and Education (POE) JADME JDDME
02/01/2022 Information added to the Targeted Probe and Educate (TPE) notification letters indicating that once claim documentation is received, Noridian medical review teams have 30 days to review and process the claim. Targeted Probe and Educate (TPE) JEA JFA JEB JFB
02/01/2022 Created a tutorial video on "Navigating Noridian's Website," available on YouTube. Provider Outreach and Education (POE) JADME JDDME
02/01/2022 Added a slide to webinar presentations showing the location of links to customer experience surveys. Provider Outreach and Education (POE) JADME JDDME
02/01/2022 Added a slide to webinar presentations detailing how to submit an LCD Reconsideration, including a link to this resource. Provider Outreach and Education (POE) JADME
02/01/2022 Added a slide to webinar presentations detailing how to submit an LCD Reconsideration, including a link to this resource. Provider Outreach and Education (POE) JDDME
01/10/2022 Noridian Healthcare Solutions now provides access to Webinars on Demand. The webinar recordings will be available for a limited time and can be accessed through our Education and Outreach page on the Noridian website. Provider Outreach and Education (POE) JEA
01/10/2022 Noridian Healthcare Solutions now provides access to Webinars on Demand. The webinar recordings will be available for a limited time and can be accessed through our Education and Outreach page on the Noridian website. Provider Outreach and Education (POE) JFA
01/10/2022 Noridian Healthcare Solutions now provides access to Webinars on Demand. The webinar recordings will be available for a limited time and can be accessed through our Education and Outreach page on the Noridian website. Provider Outreach and Education (POE) JEB
01/10/2022 Noridian Healthcare Solutions now provides access to Webinars on Demand. The webinar recordings will be available for a limited time and can be accessed through our Education and Outreach page on the Noridian website. Provider Outreach and Education (POE) JFB
01/10/2022 Noridian Healthcare Solutions now provides access to Webinars on Demand. The webinar recordings will be available for a limited time and can be accessed through our Education and Outreach page on the Noridian website. Provider Outreach and Education (POE) JADME
01/10/2022 Noridian Healthcare Solutions now provides access to Webinars on Demand. The webinar recordings will be available for a limited time and can be accessed through our Education and Outreach page on the Noridian website. Provider Outreach and Education (POE) JDDME
12/13/2021 During registration for Noridian's webinars, attendees now have the opportunity to answer the prompt "What question do you hope to have answered by attending this event?" This allows Noridian to tailor outreach to providers' needs. Provider Outreach and Education (POE) JEA JFA JEB JFB
11/05/2021 Created six new education-on-demand tutorials to assist ambulance suppliers. Provider Outreach and Education (POE) JEA JFA JEB JFB
10/01/2021 Beneficiary name is now available on Part B Claim Specific Remittance Advice in the Noridian Medicare Portal. Website & Portal JEB JFB
06/08/2021 Added more audience engagement to our webinars using polling, demonstrations, and subject matter experts to support our events. Provider Outreach and Education (POE) JEA JFA JEB JFB
06/08/2021 Our Education on Demand tutorial library has been expanded with an advertisement campaign promoting the topics available. Provider Outreach and Education (POE) JEA JFA JEB JFB
06/08/2021 The Part A Reason Code Guidance webpage was updated to better communicate the listing of codes is not all inclusive. The selected codes and guidance are produced based on data analysis and frequency from calls, denials, rejections, and appeals. The Direct Data Entry (DDE) system offers the comprehensive information, and the selection of codes published is based on data analysis. Provider Outreach and Education (POE) JEA JFA
06/01/2021 A "Patient Status Code" button was added to the Hospital/SNF section of an Eligibility inquiry response for all Hospital and Skilled Nursing Facility (SNF) stays within Noridian Medicare Portal. This link brings users to the Noridian Medicare page where a description of these codes is available. Website & Portal JEA JFA JEB JFB JADME JDDME
04/20/2021 DME suppliers are now able to view, save, and print full remittance advices on the Noridian Medicare Portal (NMP). Website & Portal JADME JDDME
03/23/2021 Noridian Medicare contact pages have been updated to include the Interactive Voice Response (IVR) phone number as well as the Provider Contact Center phone number, along with hours of operation. Website & Portal JEA JFA JEB JFB

 

Last Updated Fri, 21 Oct 2022 17:30:55 +0000

Do you have feedback for Noridian?

Please let us know how we’re doing by completing one of our Customer Experience surveys, which are specialized by topic.

The following are articles about improvements suggested by surveys which have been published to "Latest Updates" and sent out in Noridian emails within the past two years.

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